1001TECH IPVOX SOLUTIONS

 The Cost Of Talking To Your Customers Is Much Lower Than You Think.

 
1001tech IPvox's range of solutions are simply aimed at enabling you to build effective relationships with customers at low costs.

We guarantee full enterprise-class features at a mere fraction of the price you would normally pay for Call / Contact Centre Solutions, Customer Management and IP PBX. It doesn't matter whether you're an SME or a large industry - we've got the right solution and pricing for you.

With over a decade of experience and channel partners in 13 countries across Asia, the Middle East and Europe, you can be assured that we are capable of meeting and exceeding your requirements.

 Solutions Overview    Inbound Call / Contact Centre (Datasheet)
 Outbound Campaign Manager (Datasheet)
EzyIP-PBX (Datasheet)

HERE'S WHAT WE CAN DO FOR YOUR BUSINESS

EzyTouch All-In-One Call / Contact Centre Solution

See how it works(demo)

1001tech IPvox’s EzyTouch is the flagship IP-based all-in-one solution for all your call / contact centre needs. Our internally developed application offers fast and easy implementation and integration with your existing infrastructure. Face the challenges of customer interaction with utmost confidence as we deliver unbeatable value and quality at truly affordable prices.

Key Functionalities

• Auto Attendant
Answers calls 24/7 with personalised greetings and routes calls to the right people.

• Skills-Based Routing
Match your agents’ skill-sets to your callers’ needs via an algorithm-based call distribution.

• Voice Logger
Improve your agents’ performance and customer service by recording and logging all calls that come through your contact centre. Voice Logger detailed reports let you know the date, time, duration, Caller ID (ANI) and number dialed (DNIS).

• Reporting
Get access to comprehensive, real-time statistical reports relating to agents, skills, productivity and contact activity for management analysis.

• Interactive Voice Response (IVR) Call Routing
Automated self-service makes it easy for your customers by using automated voice menus that gather call routing information and deliver pre-recorded announcements.

• EzyTouch Outbound Campaign Manager
If your business makes outbound calls for any functions such as telemarketing, collections or bill payment notification, our Outbound Campaign Manager will optimise that process for you, through a unified suite of applications and utilities.

• Agent Desktop
Our proprietary Agent Desktop is a user-friendly GUI that ensures your agents have all the right tools and information to make the right decisions during all situations.

• Supervisor Desktop
The Supervisor Desktop enables supervisors to turn their contact centre into a well-oiled machine with the intelligence they need to react instantaneously with all required information at their fingertips through our GUI.

EzyCRM (Customer Relationship Management, FREE with EzyTouch)

Leverage on the power of customer relationship management through our very own FREE, bundled EzyCRM application, which can be fully integrated with our EzyTouch contact centre solution. Enjoy the best of both worlds as we enable you to reach your customers armed with the best knowledge possible.

EzyIP-PBX

Our IP-PBX solution is a cost-effective, robust and fully expandable business telephone system that’s designed to deliver voice and video over a data network.

•   Eliminate long-distance toll-charges and reducing wiring costs.
•   Use any combination of hardware that meets your needs and budget.
•   All the features of standard PBX (call transfer, waiting, forwarding etc.) with advanced features to enable call centre style handling and distribution.

• Small Business Pricing for big business, enterprise-class solutions — rental options / pay-as-you-go / zero capital expenditure / low total cost of ownership
• Flexibility / Scalability to mix & match hardware / upgrade according to needs
• Speed of implementation
• Customer satisfaction increase
• Profit through proactive customer contact and retention
• Efficiency increase of customer management operations

See how it works(demo)

 

 

1001tech IPvox's EzyTouch All-In-One Call / Contact Centre Solution enabled a prominent outsourcing subsidiary of a public-listed organisation to launch and grow a full-fledged call centre business from zero base. Cuscapi Outsourcing Sdn Bhd required a robust system that would support operations of 20 of their clients from the F&B industry.

Learn how we helped to enhance their call centre operations through a case study here.